NBK Wealth Management

Riyadh Head Office

Tel.+966 11 277 7650

Fax. +966 11 277 7649

Riyadh Head Office

Mail Address

P.O. Box 75144
Riyadh 11578
Kingdom of Saudi Arabia

NBK Wealth Management

Jeddah Branch

Tel.+966 11 277 7650

Fax. +966 11 277 7649

Jeddah Branch

Mail Address

P.O. Box 15385
Jeddah 21444
Kingdom of Saudi Arabia

NBK Wealth Management

Khobar Branch

Tel.+966 11 277 7650

Fax. +966 11 277 7649

Khobar Branch

Mail Address

Khobar 34413
Kingdom of Saudi Arabia

COMPLAINTS PROCEDURE

NBK Wealth Management is committed to providing the highest level of service to its clients.

This document summarizes the Complaints Procedure with respect to investment funds offered by NBK Wealth Management in its capacity as the Fund Manager (“Fund Manager”). The Fund Manager will aim to resolve any dispute or dissatisfaction with an existing or potential client (“Complainant”) in an amicable manner following this Complaints Procedure. In the event the Fund Manager and the Complainant are unable to reach a resolution, the Complainant may escalate their complaint to the Capital Market Authority.

Any written expression of dissatisfaction, whether justified or not, from or on behalf of the Complainant will be treated as a complaint. All complaints will be given prompt attention and be dealt with in a fair and impartial manner as follows:

Step 1: Making a complaint
All complaints should be in writing and addressed to the following:

Head of Compliance and Governance
NBK Wealth Management
Al Khaldiah District, Prince Saud Al Faisal street
P.O. Box 15385 Jeddah 21444
Kingdom of Saudi Arabia
Email: compliance@NBKWM.com.sa

Step 2: Acknowledgement
Within 15 business days of receipt of the complaint, an acknowledgement will be sent to the Complainant. The acknowledgement will include:

A complaint reference number
Summary of the complaint demonstrating that the Fund Manager has a clear understanding of the complaint. If required, request for any further information required from the Complainant.

Step 3: Complaint Resolution
The Fund Manager will investigate the complaint and aim to provide a final response within 30 business days of receiving the complaint. In the event the Fund Manager is unable to provide a final response within 30 business days, the Fund Manager will provide a written explanation stating the reason for not having reached a resolution and the expected date of when the complaint will be resolved. In the meantime, the Fund Manager will periodically update the Complainant in writing until the complaint is resolved.

Once the Fund Manager completes its investigation with regards to a complaint, the Fund Manager will provide the Complainant a written response detailing the final outcome. If there is no further communication from the Complainant within 10 business days from the date of the final written response, the complaint will be considered closed.